I have some clients that are pretty interested in making an offer on a luxury home in Austin. Since the home is shown "by appointment only" with the listing agent, I called several weeks ago to make an appointment. My clients had driven by the house that they had seen on a list that I emailed them daily and they really wanted to see the interior. The first call to the agent was unanswered. After showing my clients all of the other homes in the neighborhood, I called the listing agent's real estate office and asked them to please have him call me. Several minutes later, I got a call from the agent who was boating on the lake. When I asked if another agent in his office could show us the house, he told me that the key to the house was locked in his car at the marina. No showing. My clients left town. Two days before they returned, I called the listing agent again to make an appointment to show them the house. He had a conflict. I asked him to put the key in a lock box, with the seller's permission, and let me show the house. We finally got inside. A week later, the agent lowered the list price of the house, and my buyers wanted to see it again. I called and left a message, emailed and sent a text message to the agent on Saturday requesting a showing. Nothing. I called again on Sunday evening and reached the agent on his cell phone. He apologized for not returning my call. My request to show the property again on Monday was honored. I requested a copy of the Seller Disclosure and Survey by email. A return email told me that I could go to the Austin Board of Realtors website and download them. I requested a copy of the plat. His return email said that he "will run down the information about the surrounding landowners". He did not say he would get me the plat. I left him another message again requesting the plat. My clients want to make an offer! Yet, I do not have the information that I need to write one. Two lessons here. First of all, not all real estate agents are created equally. After 30 years in the business, I know that servicing my clients real estate needs is a lifestyle and not a job---their needs come first or it costs them. Does this seller realize that this agent is going to cost him money? Choose an agent carefully. Timing is everything in our business. An agent must be in constant communication using a cell phone or Blackberry and email and text messaging. Our clients expect it! The second lesson is that buyers want access to all of the information about a house and won't make an offer until they get it. We build information-rich websites for each of our listings so that buyers can get all of the information that they want about our listings---photos, survey, plat map, seller disclosure, school information, deed restrictions, even a contract to purchase. The web address is the property address so it is easy to remember. View one of our listings "homesites" at www.12021SelmaHughesPark.com Our sellers deserve this type of marketing and it helps us get our listings sold more quickly and for more money. I wonder if a price reduction would have been necessary if the seller of the home my clients like had chosen more carefully?